Refund policy

What is the time limit for return and exchange?

We support the return of the order within 30 days from the date of receipt. Because the product cannot be resold after unpacking, it does not support exchange.

Specific regulations on return of goods

We do not accept the return of products whose packaging box has been opened (the transparent packaging tape on the outer packaging box of the product has been torn, which is also regarded as opening), please understand!

After the goods are delivered successfully and confirmed to be correct, any return will not be accepted due to the damage of the product caused by the customer himself.

All unopened products need to be returned within 30 days from the date of receipt. After the return is received and confirmed to be correct, a refund will be processed within 7 work days.

If you need to return the entire order, please be sure to return all the goods in the current order (including free gifts and gift boxes).

If you find that the product has quality problems after receiving the goods, we will accept the return of this product after providing the relevant package. And we will bear the shipping cost when sending.

How to return?

Please contact our customer service email ([email protected]) to apply for return. After the application is approved, please attach the product to be returned with the product delivery list, and return it to the address in the return confirmation email. If you use the non-searchable courier method to return the goods, the company is not responsible for the loss, damage, misdelivery, etc. of the goods, please understand.

Return process

Contact customer service mailbox for return registration → Provide pictures of returned goods → Customer service confirms return application → Return returned goods → Return confirmation → Refund

Process Time : Usually 1~3 work days

Refund method

After the return is received and confirmed to be correct, the company will process the relevant refund for you within 7 work days according to your payment method:

Using online payment, the payment will be refunded to the online payment account you paid at the time.

(refund within 48 hours)

If in doubt, please contact customer service.

Email: [email protected]